Service Desk Support Analyst (1st to 2nd Line) 35,000 + Excellent Benefits and Career Progression - Hybrid Working is 3 x Days per week in the City OfficeLondon City Prestigious Investment Management Firm Microsoft EnvironmentAre you a customer-focused IT Support professional who genuinely enjoys helping people?One of the UK''s most respected wealth management and investment firms is seeking an enthusiastic and professional Service Desk Support Analyst to join their highly regarded IT team in London.This is an opportunity to work within a premium financial services environment where exceptional customer service, communication skills and professionalism are just as important as technical ability.You will be the first point of contact for users across the business, delivering outstanding 1st Line support whilst providing technical conduit capabilities to 2nd Line assistance where required.Working within a modern Microsoft-centric environment, you''ll play a key role in ensuring the firm''s IT services operate smoothly across multiple UK office locations.What You''ll Be Doing:Providing 1st Line to 2nd Line support to internal and remote usersLogging, managing and resolving incidents via the HALO Service Desk platformSupporting Microsoft 365 applications and servicesSupporting Windows 10 and Windows 11 environmentsSupporting Desktop, Laptops and Remote DevicesManaging and supporting Azure AD / MFA Entra ID user accounts and accessTroubleshooting hardware, software, networking ..... full job details .....