I am looking for a Customer Service Advisor to work on behalf of a prestigious local Birmingham based housing association.

You will be responsible for dealing with incoming calls and enquiries from a variety of customers including residents, applicants and external agencies. These cover the full range of frontline customer services including housing, homelessness, rents and repairs.

To make a high volume of outbound calls to customers to gather and verify information relating to vulnerabilities, additional needs and household details as part of the Everyone Matters programme, ensuring records are accurate and up to date. To have sensitive and supportive conversations with customers to understand any vulnerabilities, additional needs or reasonable adjustments required.

You will receive:

• -17 - -19 P/H
• 4 months worth of work.
• 37 hours a week

The successful canddiate will have:

• Excellent communication skills including clear written and spoken English
• Excellent customer care and interpersonal skills.
• IT literacy including information systems, databases and email.

You will need:

• Experience of customer service focused work, in either a face to face or telephone environment
• A basic knowledge of Contact Centre processes and telephone systems
• Good knowledge of Microsoft packages

If you are looking to take the leap into a new and exciting role, get in touch with Jack on (url removed) or call (phone number removed)!