Sales and Project Administrator Your new company Hays are working in conjunction with a large Manufacturing business in Telford who are seeking a proactive and detail-orientedProject Administrator to join their Sales and Projects department. This role supports key business functions and customer interactions, ensuring smooth project execution and documentation management.Your new role As a Sales and Projects Administrator your duties will include: Support communication with direct customers, intercompany teams, and partners.Maintain and update customer contact details in the CRM system.Update Work in Progress (WIP) records within the ERP/CRM system.Collaborate with Customer Experience departments to enhance service delivery.Assist with inbound sales order management.Manage and maintain project documentation.Create documentation to support the sales order receipt and processing workflow.Adhere to company Quality Management System (QMS) procedures and processes.Escalate issues and complaints appropriately.Build and maintain strong relationships with customers.Perform additional duties as required within skill and competence range.What you''ll need to succeed Proven experience in Sales Order Processing.Ability to work in a fast-paced, agile environment, adapting to change effectively.Experience working in cross-functional teams.Background in customer-facing roles.Proficiency in Microsoft Office applications.Strong verbal and written communication skills.A dynamic individual wi