Job Title: Complaints and Route Coordinator (Transport Support)Location: NorthamptonPay: 28,500 annual Department: Transport / LogisticsReports to: Transport Manager / Operations SupervisorType: Full-Time Temporary - Permanent , Monday Friday - 6 AM - 3 PM Key Responsibilities: Handling Driver Complaints: Listen to and log complaints from drivers (e.g. delays, equipment problems, issues with routes or schedules).Find quick and fair solutions or pass them to the right person when needed.Keep clear records of all complaints and how they were resolved. Route Support: Help monitor and manage daily delivery routes.Make changes to routes if there are delays, traffic, or other issues.Keep drivers informed about any updates or changes to their routes. Communication: Act as the link between drivers, planners, and managers.Make sure everyone has the right information at the right time.Work with the warehouse or office team to solve problems as they happen. General Admin Duties: Help with daily transport paperwork and systems.Update records, schedules, or tracking systems as needed.Support the team with any other transport-related tasks. Skills Required: Good communication skills confident speaking with drivers and the team.Able to stay calm and professional under pressure.Good problem-solving and decision-making skills.Basic IT skills able to use email, spreadsheets, and transport systems.Organised and able to manage several tasks at once. Next Steps:Apply to this Complaints and Route