As Corporate Client Executive, you''ll be joining our Sales Operations Team, supporting our Healthcare and Denplan functions. This team is the engine behind our sales and marketing success-focused on improving outcomes, enhancing client experiences, and helping us achieve ambitious growth plans. Reporting to our Sales Operations Manager , you''ll be responsible for managing and developing client relationships, ensuring high levels of service, and identifying opportunities for growth. You will act as a key point of contact for clients, handling queries, resolving issues, and collaborating with internal teams to drive client satisfaction, retention, and business expansion. This role requires a proactive approach to account management while delivering excellent service and operational support. Key responsibilities: Develop and maintain strong relationships with clients, brokers, and key decision-makers to drive satisfaction and loyalty. Support client retention efforts, ensuring portfolio retention rates are met or exceeded. Establish relationships with internal stakeholders, product and service experts, and third-party intermediaries to optimise service delivery and client engagement. Act as a trusted advisor, responding to client queries efficiently across multiple channels (phone, email, chat). Address and resolve client issues and complaints in a timely and professional manner, ensuring a positive client experience. Ensure service level agreements (SL