Technical Support AnalystDeeside£26,750 + Pension, Bonus and private healthcareA Technical Support Analyst is required for our telecoms client who are based in Deeside. The Technical Support Analyst will provide internal and external customer service, hardware provisioning, fault diagnostics and ongoing product support.Duties andamp; Responsibilities* To provide an excellent customer service experience whilst managing customer expectations* To manage faults, requests and enquiries on behalf of the customer in relation to Broadband andamp; Hosted Telephony.* To take responsibility of the issue through to resolution, providing proactive and regular progress updates to internal/external customers.* Build and Provision VoIP Orders for customers.* Provisioning and installing hardware.* Provide product training to customers.* To provide day to day product support to existing customers* To be competent navigating 3rd party web portals and quick to learn technical processes.* Site visits to resolve issues when required.* Provide out of hours support to customers on a rota basis (optional)Skills andamp; Knowledge* Telecoms background - knowledge of: Network hardware - PC''s, Switches, Routers andamp; Firewalls Networking TCP/IP, DNS, VPN''s andamp; Router configuration Hosted/IP Telephony systems andamp; SIP Trunks* Excellent Customer service and communication skills* Affective time management skills, with a logical approach to problem solving.* Ability to work under pressure and with