Role Overview

Job Title: Sales Administrator
Location: Rochester, Kent, United Kingdom (hybrid or office-based as required)
Reports To: Sales Manager / Head of Sales
Type: Full-time, 37.5 hours per week (flexible hours considered)
Salary Guide: -22,00030,000 depending on experience and responsibilities.

Role Summary
The Sales Administrator provides day-to-day administrative support to the sales team, ensuring accurate order processing, excellent customer service, and smooth coordination between sales, logistics, and finance. This role is ideal for a detail-oriented candidate who thrives on process, communication, and customer-facing tasks.

Key Responsibilities

• Process sales orders, quotations, and invoices accurately and within SLA.
• Maintain and update customer records and CRM data.
• Handle customer enquiries by phone and email, making sure responses are timely and helpful, and escalate any issues when needed
• Coordinate delivery schedules, liaise with logistics and suppliers, and chase order progress.
• Prepare sales reports, order confirmations, and weekly pipeline updates for the sales team.
• Support the finance team credit control and billing queries when needed.
• Help with general admin tasks and occasionally assist with customer visits or internal improvements.

Required Skills and Experience

• Minimum 1-2 years'' experience in sales administration, customer service, or order processing.
• Strong IT skills: MS Excel, Outlook, and experience with CRM/ERP systems.
• Excellent communication and organisation skills; ability to prioritise and meet deadlines.
• Attention to detail with numerical accuracy for invoicing and order entry.
• Customer-focused attitude and ability to work collaboratively across teams.

Qualifications and Desirable Attributes

• A-levels or equivalent; GCSEs including Maths and English preferred.
• Experience with EDI or complex order systems is advantageous.
• Industry knowledge (manufacturing, wholesale, or tech) beneficial but not essential.

Why join us?

• Holiday entitlement (e.g., 25 days + bank holidays)
• Company Pension Scheme
• Training budget
• Hybrid working options where applicable.

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