Service Desk Engineer - Public SectorHybrid (Central London - 2/3 days on site) 37,000- 43,000) Permanent Harvey Nash have partnered with a leading public sector organisation to recruit a Service Desk Engineer to join their London-based IT team. This role is a blend of traditional service desk and hands-on, deskside support - providing a high level of technical assistance to end users, including senior leadership and VIP stakeholders. You''ll take ownership of incidents through to resolution, contribute to documentation and process improvement, and support ongoing technology upgrades across the environment. You''ll be joining a supportive and collaborative IT function working across multiple sites, with direct exposure to modern tooling and infrastructure as the organisation continues to modernise its environment. Experience of Interest:Background in service desk or second line support roles with strong troubleshooting skillsKnowledge of Windows 10/11, Microsoft 365, and end-user computing (EUC) technologiesExperience supporting hardware, VPN, MFA, Teams Phones, and mobile devices (Android/iOS)Confident engaging with C-suite and senior stakeholders, providing a polished and proactive serviceFamiliarity with ITIL, ticketing systems (ServiceNow/Ivanti/Zendesk all of interest), and server technologies (Windows Server 2016/2019) advantageous What''s in it for you:30 days annual leave + buy/sell options21.6% employer pension contributionPrivate medical insurance and wellbeing init