Belmont Recruitment are currently looking for a Customer Service Advisor to join Derby City Council''s Carelink Team on an initial 3 month temporary contract. This is a full-time role working 37 hours per week on a 3 week rolling rota (nights), including weekends. Working within a 24/7 monitoring centre, you will be responsible for handling emergency and non-emergency calls, responding appropriately to customer needs, maintaining accurate records, and liaising with emergency services, council departments, contractors and partner agencies. Key Responsibilities Provide a professional and sensitive call handling service for Telecare users and other service callers. Assess, prioritise and respond to emergency alarm activations and customer enquiries. Liaise with emergency services, contractors, council services, relatives and partner agencies where required. Maintain accurate records using computerised call handling and customer management systems. Process customer information, contracts, scheduled visits and service requests. Hours - 11pm to 7am If this role would be of interest to you, please apply with an up to date CV ASAP.