Field Services EngineerLocation: Home Based / Field Based, travel to customer sites around North West London Hours: 37.5 hours per week, typically 7.5 hours per dayEquipment Provided: Company vehicle, laptop and mobile phone and fuel cardSecurity Clearance: Required or we can put you through this if successful We''re looking for an experienced Field Services Engineer to join a growing IT services team, providing on-site technical support across a range of customer environments.This is a home-based position, however you will be allocated to different customer sites by a central PMO team depending on business requirements. You''ll therefore need to be comfortable travelling regularly and working across multiple customer environments.The role will involve a mixture of desk-side support, field services, hardware and software troubleshooting, Tech Bar support and general BAU IT support.Key ResponsibilitiesProvide high-quality desk-side and field-based IT support across multiple customer sitesTroubleshoot and resolve common desktop, hardware and software issuesTake end-to-end ownership of incidents and service requestsProvide regular updates on open tickets and ensure SLAs are metAttend scheduled customer Tech Bars / IT surgeriesProvide planned and unplanned cover for Site Engineers when requiredInvestigate technical issues and escalate appropriately to 3rd Line SupportBuild strong relationships with end users and provide an excellent customer experienceWork in line with customer ..... full job details .....