The OpportunityWe are recruiting for a customer-focused professional to join a well-established and growing business as a Customer Service Representative.This is an excellent opportunity for someone who enjoys building strong customer relationships, solving problems and delivering excellent service. Working as part of a collaborative team, you''ll be responsible for managing customer enquiries, processing orders, resolving issues and ensuring a positive customer experience from start to finish.Key ResponsibilitiesManage customer enquiries via phone, email and other communication channels.Process customer orders accurately and efficiently.Provide timely updates and support throughout the customer journey.Investigate and resolve customer queries and complaints.Liaise with internal departments to ensure customer requirements are met.Maintain accurate records using internal systems and databases.Build positive relationships with customers and key stakeholders.Support continuous improvement initiatives to enhance service delivery.About youPrevious experience in a customer service, administration or customer support role.Excellent communication skills, both written and verbal.Strong attention to detail and problem-solving abilities.Comfortable using IT systems and Microsoft Office applications.Highly organised with the ability to prioritise a busy workload.Positive, proactive and adaptable approach to work.A team player who enjoys delivering excellent service.Next StepsIf you are ..... full job details .....