Engineer Scheduler London NW2 Basic salary £32,000 per year / Full time / permanent / 40 hour week We are recruiting a Repairs and Maintenance Helpdesk Coordinator to join our busy operations team. A hands-on role within a drainage and plumbing contractor supporting the smooth coordination of engineers, jobs, and clients in a busy maintenance setting. The role reports to the Operations Manager and includes job management, engineer scheduling, client communication, and follow-up of completed works. Key Responsibilities Answer office calls and manage the main inbox Log new jobs on BigChange and book engineers Schedule and coordinate engineers daily workloads Ensure engineers are fully booked 3 5 days in advance Book and confirm appointments with clients and tenants Track engineers during the day and update clients as needed Confirm next-day works with engineers daily Order materials to support first-time fixes Prepare and chase basic quotes Complete generic RAMS when required Review completed works and rebook follow-on jobs If this position is of interest to you please contact # Bay on (phone number removed)