Head of Customer Contact - Repairs A place to make a difference Location: Peterborough, hybrid 3 days a week onsite with occasional travel to other offices as required.Salary: £66,003 per annumContract Type: PermanentHour: 35 hours per week, Monday Friday between 8am and 6pm With over 21,000 homes across the country, our client are responsible for supporting thousands of customers and their families. They re proud to build positive, long-lasting relationships that go beyond housing. The work they do supports their customers and creates vibrant communities where people of all backgrounds can thrive. If you pride yourself on delivering the best customer care and want to use your skills to make a positive impact on families and communities, there s a place for you with them. About the role They re looking for a passionate, customer focused leader to head up their Repairs Contact Centre. This service is vital to the wellbeing and safety of their customers, and your work will make a direct difference to how people experience their homes. As their Head of Customer Contact Repairs, you ll lead a dedicated team to deliver great customer and colleague experiences, achieve key performance measures, and drive quality across all repairs interactions. You ll also help shape future contact channels and play a key role in improving Tenant Satisfaction Measures (TSMs). What you ll be doing: • Leading the repairs contact centre to deliver a consistent, customer centred service• Managing perfo