Complaints Officer

Stone, Staffordshire | £28,000 | Full-Time | 12-Month Fixed-Term Contract

Are you an experienced Complaints Handler looking for your next challenge?
Safer Hand Solutions are working in partnership with a well-established and growing company based in Stone, Staffordshire, to recruit a Quality & Complaints Officer on a 12-month fixed-term contract.
This is a fantastic opportunity for someone with a passion for customer service, quality standards, and complaint resolution to join a supportive and professional organisation.

Key Responsibilities

• Managing customer complaints from receipt through to resolution
• Conducting thorough investigations and identifying root causes
• Drafting clear, professional written responses
• Liaising with internal departments to gather information and progress cases
• Monitoring complaint trends and recommending service improvements
• Supporting quality assurance activities and compliance processes
• Maintaining accurate records and producing reports where required

About You

• At least 1 years'' experience handling complaints in a customer-focused environment
• Excellent written and verbal communication skills
• Strong investigative and problem-solving abilities
• Ability to remain professional, empathetic, and calm under pressure
• Excellent attention to detail and organisational skills
• Experience working within a regulated, quality-driven, or customer service environment is desirable

What''s On Offer?

• Salary of £28,000
• Full-time position
• 12-month fixed-term contract
• Based in Stone, Staffordshire
• Opportunity to join a supportive and established business
• A role where you can make a genuine impact on customer experience and service quality

If you have the experience, attention to detail, and customer-focused approach needed to succeed in this role, we''d love to hear from you.

Apply today or contact Sean at Safer Hand Solutions for more information.

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