Specialist Contracts and Operations Lead Location: Writtle House, Colindale, London, NW9 5HA Start Date: ASAP Contract Duration: 2+ Months Working Hours: Mon Fri, 09 00, 37 Hours per week Pay Rate: £ 48.96 per hour Job Ref: OR8558 Responsibilities Manage and motivate your team to deliver exceptional housing management services to our residents. Oversee individual team members and be responsible for staff development through training, one-to-ones, annual appraisals, objective setting, and addressing performance issues. Deliver a customer-focused, compliant, value-for-money service that embraces business culture, legislation, and best practices. Ensure compliance with all relevant policies and procedures and provide leadership and direction to your team. Drive performance by achieving targets while maintaining a strong customer focus and fostering an inclusive organization. Consider residents'' vulnerabilities, tailoring services to meet their needs and provide appropriate support. Produce performance reports for clients, committees, and other interested parties as required. Identify priority areas for action and develop, oversee, and deliver outcomes for priority neighborhood plans. Strive to improve and increase resident engagement. Deputize for the Director of Specialist and Landlord Partnering at key strategic partnership meetings. Attend resident meetings when required, which may occur outside of normal working hours. Ensure lone working guidance is followed by your te