Service Desk Manager - London - £53,000 We are currently working with a well-known organisation in central London that is actively recruiting for a Service Desk Manager to join them on a permanent basis. This is a vital role that will drive maturity and a cultural shift, working closely with key stakeholders across the organisation. The role will be responsible for ensuring the Service Desk function provides excellent customer service across the userbase in a mixed Windows and Mac OS environment. This is a hybrid role with four days per week on-site. Responsibilities: Providing strong leadership to the Service Desk function, ensuring high standards and best practices are followed Ownership of Incidents, Problems and Service Requests Ensure problem management and preventative actions activities take place in order to reduce recurring tickets Carrying out regular reports detailing Service Desk performance Owning all service desk tooling and asset management Acting as the face of the Service Desk to the wider organisation during major incidents Driving a culture of continuous improvement Managing resource allocation across the Service Desk Ensuring the team has the skills and capacity to deliver excellent service across the organisation Building and managing stakeholder relationships, both internal and external Key skills required: Experience managing a Service Desk or IT support function IT support background with experience supporting users in Windows OS, Active Directory, ..... full job details .....