Are you an operational architect who loves turning "messy" into "methodical"?Exact Sourcing is proud to partner with a true icon of the Cambridge technology scene. Based at the prestigious location, our client is a well-respected organisation.We are looking for a systems-driven Operations Manager to join their collaborative leadership team. Reporting directly to the COO, you will be the guardian of the organisational infrastructure, ensuring that data flows correctly, processes are digitised, and the member experience is world-class.Your goal is to strengthen the operational "backbone" of the business. You aren''t just managing day-to-day tasks; you are lead-engineering the processes that allow a vibrant and unique organisation to deliver the best client experience. As the Operations Manager, your Key Focus Areas will be:Process Evolution: Lead the redesign and digitisation of workflows to improve efficiency and member experience.Systems Ownership: Act as the "Super User" and developer for key platforms including Zoho, Salesforce, and OfficeRnD.Data and Quality Leadership: Manage a dedicated team of two, ensuring high-quality data capture and consistent reporting across the business.Compliance and Reporting: Lead the charge on ISO9001 and Cyber Essentials Plus, while producing high-level dashboards and insights for the Board and shareholdersThe ideal Operations Manager will have experience of working with a Continuous Improvement or Operational Excellence specialist. You''ll