Senior Field Engineer - Server, Storage and Network Liverpool / Manchester and the surrounding areasFull-timePermanentUp to £38,000pa (depending on experience) + £5000 Car AllowanceOur client, who are a channel-only partner for IT third-party maintenance, are looking for a Senior Engineer to join their team.Role and responsibilities:Triaging and resolving customers Server, Storage and Network Take ownership of customer issues and problems that could impact their contractual Service Level Agreement.To receive, investigate, and respond to technical assistance requestsTo be responsible for general fault maintenance calls and the arrangements for parts to be ordered where requiredTo deal with general supportTo be involved with pre-sales technicalitiesTo participate on regional 24/7 out of Hours Rota where required in line with business needsTo act as ''cover'' engineer on Out of Hours when/ifTo identify complex problems and review related information to develop and evaluate options and implement solutionsTo work closely with others within the Service Operations including Service Delivery, The Service Desk, Logistics, and Purchasing in order to ensure high customer service levels are provided at all times.To maintain accurate information through internal systems and documentation and recording customer updates as and when required.To maintain up to date technical knowledge and expertise in accordance with industryExperience:Experienced in Server, Storage and Network hardware suppo