Are you passionate about delivering world-class customer service and ready to take on an exciting challenge in a dynamic team? Join my client’s Customer Service team where your skills and dedication will truly make a difference!

Reporting to the UK Operations Services Manager, you will provide 1st-line support and updates to customers, managers, and internal stakeholders, while ensuring that every customer interaction exceeds expectations.

The role of the Customer Service agent will include: 

• Coordinating and scheduling reactive breakdowns, installations, decommissions, and other service tasks. 
• Managing travel and accommodation arrangements for staff. 
• Handling key administration tasks to keep operations running smoothly. 
• Collaborating with a small, flexible team in a supportive and fast-paced environment.Ensure accurate data entry in the service management system. 

• Prepare customer quotes and process purchase orders for chargeable jobs. 
• Track job progress to meet Service Level Agreements (SLAs). 
• Provide phone support to engineers in the field. 
• Allocate work to engineers effectively, ensuring compliance with health and safety policies. 
• Organise travel and hotel bookings, maintaining cost efficiency.

Skills and experience required for the Customer Service agent include:

• Excellent interpersonal and customer service skills with proven experience. 

• Proficiency in the Microsoft Office Suite - database experience is preferred. 
• Strong multitasking and organisational abilities with a keen eye for detail. 
• A team player with a positive 'can-do' attitude. 
• Ability to think proactively and solve problems effectively. 
• Good geographical knowledge is advantageous.

Benefits:  Holiday 28 days (inc bank holidays) plus your birthday, Life assurance 4 x annual salary. Pension after 3 months, access to discounts, free onsite parking, health and wellbeing and access to Employee Assistance Programme.

Ready to apply? Don’t miss out on this opportunity to contribute to a growing organisation—send us your application today! 

Wild Recruitment Limited t/a First Recruitment Services are acting as an employment agency in relation to this vacancy.