Customer Experience Manager Hemel HempsteadLocation: Hemel Hempstead Job Type: Full-TimeA leading and fast-growing property maintenance group, with a strong national presence and a focus on social housing, is seeking a Customer Experience Manager to join their team in Hemel Hempstead. This multi-company organisation specialises in maintenance, compliance, and retrofit services, with ambitious plans for continued UK-wide expansion.The Opportunity: This is a key role responsible for managing all customer experience touch points. You''ll lead the way in delivering exceptional service to internal and external stakeholders, ensuring satisfaction and continuous improvement across contracts and customer journeys.Key Responsibilities: Build and maintain strong relationships with customers and clients Ensure service delivery meets or exceeds internal and client expectations Handle escalated client/customer queries with professionalism Proactively monitor satisfaction levels and resolve issues swiftly Enhance communication pathways with all stakeholders Foster positive working relationships and promote collaboration Support team development through planning, mentoring, and coaching Embed health and safety best practices into daily operations Conduct effective 1:1s and performance development planning Drive team engagement and community involvement Encourage knowledge sharing and continuous learning Skills and Experience: Strong customer-first mindset Excellent communication and inte