We''re recruiting an experienced and proactive Housing Officer to deliver a high-quality housing management service across a mixed-tenure portfolio. This is an excellent opportunity to join a forward-thinking housing team committed to providing safe, sustainable homes and excellent customer service to residents.The successful candidate will be responsible for managing tenancies from start to finish - ensuring compliance, tackling tenancy breaches, supporting residents to sustain their homes, and helping to build safe and thriving communities. You''ll play a key role in resolving complex housing issues, offering guidance to Assistant Housing Officers, and ensuring the service meets high operational and regulatory standards.Experience using Orchard (MRI Enterprise) is preferred, and you''ll need to be confident working independently with minimal training or supervision. The Role Manage a defined patch of general needs properties, delivering a proactive and responsive housing management service. Handle tenancy issues including breaches, complaints, and ASB in line with legislation and policy. Conduct tenancy audits, home visits, and estate inspections to ensure properties and neighbourhoods are well maintained. Support residents to sustain their tenancies, including signposting for welfare and financial support where needed. Provide informal advice and guidance to Assistant Housing Officers to ensure consistency across the team. Work collaboratively with internal departme