EPOS Account Manager (Office and Field-Based) Existing ICRTouch and LCG Clients - UK Wide Location: Hybrid - West Bromwich HQ and UK-wide client visits. Ideal for candidates based in Birmingham, West Midlands, Black Country, Worcestershire, Warwickshire, Staffordshire, or Shropshire.Salary: Competitive basic circa 35K (negotiable) + performance-related bonus/commission - OTE circa 60K+ Benefits: Company pension, team socials, client entertainment opportunities, career progressionAbout the RoleApplause IT is recruiting on behalf of a leading EPOS technology provider specialising in ICRTouch systems and LCG Payment Solutions.We are looking for a proactive, customer-focused EPOS Account Manager to manage and grow relationships with our existing client base across the UK. This is not a new business role - your focus will be on retaining clients, maximising the value of their EPOS systems, and identifying opportunities for expansion.You''ll work closely with clients post-installation, maintaining long-term relationships, supporting multi-site projects, and driving upsell of additional products and services.Key ResponsibilitiesManage and nurture a portfolio of existing EPOS clients nationwideMaintain regular contact via phone, Teams, and on-site visitsIdentify upsell and cross-sell opportunities, including:LCG Payments integrationHandheld devices and kitchen screensStock control modulesQR order-to-table solutionsSupport packages and licencesEnsure contract renewals and high client