Senior Conversational Designer (Conversational AI / Agentic AI) Pontoon is an employment consultancy. We put expertise, energy, and enthusiasm into improving everyone''s chance of being part of the workplace. We respect and appreciate people of all ethnicities, generations, religious beliefs, sexual orientations, gender identities, and more. We do this by showcasing their talents, skills, and unique experience in an inclusive environment that helps them thrive. Location: London - 2 days per week onsite (Thursday and Friday, with some flexibility)Contract: 6 months (strong likelihood of extension)Rate: 600 per day (inside IR35) The Opportunity We''re working with a major UK financial services organisation that is investing heavily in next-generation Conversational AI. This role sits within a brand-new, greenfield proposition, focused on evolving traditional chatbots into agentic AI experiences that can reason, act, and support customers in more meaningful ways. This is a rare opportunity for a senior-level conversational designer to help define the approach, processes, and standards for conversational AI at enterprise scale, within a highly visible and innovative programme. What You''ll Be Doing Lead the design of customer-facing conversational AI experiences, including an AI-powered savings and investments assistantApply core conversation design principles to complex, probabilistic AI systems and agentic workflowsDesign and evolve natural, human-like back-and-forth conversati