Love creating content? Know how to build a brand online? confident handling the good, the bad and the ugly when it comes to customer feedback?I''m working with an established, fast-growing business services organisation looking for a creative and commercially minded Social Media and Online Reputation Manager to take ownership of its online presence.This is a varied, hands-on role combining organic social media, content creation, brand engagement and reputation management. You''ll be responsible for growing the company''s social channels, creating content that gets people talking and making sure every customer interaction - whether positive or negative - is handled professionally.From building an engaged audience to responding to Trustpilot reviews, managing complaints and protecting the brand''s reputation, you''ll play a key role in how the business is seen online. DAY TO DAYOwn and develop the organic social media strategy across LinkedIn, Instagram, TikTok, Facebook and YouTube.Create, write, schedule and publish engaging content that grows audiences and drives brand awareness.Develop creative, shareable content, including short-form video, social campaigns and thought leadership.Manage the company''s online reputation across Trustpilot, Google, G2 and other review platforms.Respond to positive and negative reviews, social comments, mentions and direct messages.Take ownership of customer feedback and complaints, working with internal teams to get issues resolved.Manage ..... full job details .....