Role/Job title CNI Monitoring SME (SC cleared/Eligible) Providing deep technical expertise on monitoring solutions, such as BMC/BHOM/TSOM. Manage monitoring IT infrastructure, troubleshoot issues, and ensure high availability and performance of services. Key responsibilities include configuring and managing BMC monitoring tools, analysing alerts and events, implementing monitoring blueprints, and supporting incident and problem management processes within the monitoring ecosystem. As we upgrade our existing Monitoring capability and look to extend this to onboard new Strategic services. Part of a working team managing own technical deliverables, change management; engaging with Application and Infrastructure teams to Experience of BMC/BHOM/TSOM Monitoring tools would be an advantage, but not essential The Role Your responsibilities: Act as the primary point of expertise for monitoring solutions. Set up, configure, and maintain BMC monitoring tools and their related integrations. Monitor, analyze, and troubleshoot alerts and events generated by BMC systems to resolve issues quickly. Service Model Development: Create and manage service models within to understand dependencies and the health of IT services. Incident andamp; Problem Support: Work with IT operations teams to resolve incidents and problems related to monitored systems. Continuous Improvement: Identify opportunities to enhance monitoring capabilities and improve IT operational e