Customer Experience AdvisorMonday to FridaySurrey£27,457 per annum + great benefits

A great opportunity has arisen for a

Customer Experience Advisor

to work within within a Procurement and Supply Chain Business which is part of a international contract catering company.

The

Customer Experience Advisor

will provide help and support to all Customers / Suppliers and Team Members who contact via telephone, email, live chat and helpdesk service ticket. The

Client Experience Advisor

will ensure efficient delivery of client helpdesk support, system administration and proactive assistance to all clients and suppliers.

You will serve as a first point of contact to all of our suppliers / customers so a passion for customer service along with excellent communication skills is paramount.

Key Responsibilities of

Customer Experience Advisor :Ensure efficient delivery of client helpdesk support, system administration and proactive assistance to all clients and suppliers.Continually expand knowledge on the system modules and functionality to promote maximum assistance to clients and colleagues alike.Work closely with field based internal and external client account managersEnsure all helpdesk tickets adhere to timeline, chase for resolution and escalate where necessaryEscalate or forward issues to specialist technical or procurement functions, setting priority and required resolution times.Provide a “first point of contact” for all customer phone and email queries.Support, train and help newly enrolled team membersStrive to meet performance targets for efficiency, customer service and quality.Essential Skills for Client Experience Advisor:Excellent written and verbal communicationHigh level of attention to detail and accuracyGood administrative and computer skills (Excel, Word etc)Ability to prioritiseAbility to deliver excellent customer serviceAbility to work under pressureProactive team player, possessing self-management and organisation skillsHas an “ownership” can do ethic.FOH1TPBN1_UKCT