Bespoke training and development opportunitiesApprenticeships opportunities for all experience levelsPension and life insurance.Discounts available from HAPI app, from high street shops to holidays and cinema.Access to employee assistance programme.Cycle to work scheme.

Every interaction is an opportunity to create a lasting impression, and we’re looking for a talented

Head of Hospitality

who strives to exceed expectations at every turn.

We are looking for an

Head of Hospitality

for a leading global investment bank in Central London. Our

Head of Hospitality

will be responsible for overseeing all aspects of hospitality operations, ensuring exceptional service and satisfaction for guests. This role involves strategic planning, leadership, and coordination to enhance guest experiences and optimise operational efficiency. The Head of Hospitality will manage all people, budgets, and resources to maintain the highest standards of service and operational excellence.

BaxterStorey is a leading business in the catering industry, known for our innovative and obsessed approach, exceptional service, and authentic and delicious culinary offerings. We pride ourselves on delivering memorable workplace dining experiences across multiple locations, catering to a diverse clientele. Our team is passionate about food and dedicated to providing top-notch service.

As a member of the BaxterStorey family, you will have access to a supportive and inclusive work environment that encourages growth and celebrates diversity. Investing in your development and provide ongoing training to ensure that you have the skills and knowledge to thrive in your role whilst being dedicated to ensuring your work-life balance thus enabling you to pursue your passion for hospitality while also taking care of yourself.

Job Description

Leadership and Management:Lead and manage the hospitality team, including hiring, training, and performance evaluations.Foster a positive and productive work environment, promoting teamwork and professional development.Address and resolve guest complaints and feedback promptly and professionally.Operations Management:Oversee daily operations of all hospitality services, including front desk, housekeeping, food and beverage, and event planning.Develop and manage budgets for hospitality operations.Monitor financial performance, including revenue, expenses, and profitability.Identify cost-saving opportunities without compromising quality and service standards.Strategic Planning:Develop and execute strategic plans to achieve short-term and long-term business objectives.Vendor and Resource Management:Ensure the availability and quality of resources, including supplies and equipment.Oversee the planning and execution of events, ensuring all details are managed efficiently.Proficiency in hospitality management software and tools.Successful Hospitality background in 5 star/Michelin star environment, ideally within Contract CateringIntermediate Food Hygiene Certificate or aboveAbility to display a real passion for food and customer serviceFor almost 20 years, for every client, in every location (whether that’s an office, stadium, cathedral or university), we have created beautiful spaces, exciting menus and friendly teams, so that each and every customer can have the hospitality experience they deserve.We will support you to create your hospitality legacy and build a career that you are proud of.Join us, and be part of the food revolution!Our love for what we do radiates through our food, and is amplified by our people.We work together as a team to lead by example, protecting the planet and supporting local communities.BaxterStorey is committed to encouraging equality, diversity, and inclusion among our workforce.And to support our commitment to this we have set ourselves an EDandI (Equity, Diversity and Inclusion) ambition to ‘set the standard and to be recognised for having the most inclusive culture in hospitality’.Please note that if you are NOT a passport holder of the country for the vacancy you might need a work permit.

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