Job Title: Customer Service AdministratorDivision: Property and Insurance DivisionLocation: East Grinstead (Hybrid)Salary: 26,250We are a well-established risk management business providing specialist property and insurance services to a wide range of clients across the UK. As part of our continued growth, we are looking for a Customer Service Administrator to join our Property and Insurance team.This is a varied and collaborative role within a small customer service team, working closely with clients, surveyors, and internal sales teams. You''ll play a key part in coordinating nationwide survey activity, maintaining service standards, and ensuring a consistently high-quality client experience. The RoleAs a Customer Service Administrator, you will act as a central point of liaison between customers, surveyors, and internal teams. You''ll oversee the allocation, progress, and quality of surveys, ensuring service levels are met and procedures are followed correctly. Key ResponsibilitiesSupporting Senior Managers within the Property and Insurance teamCoordinating with surveyors, customers, and sales teams to ensure surveys are booked and reports issued on timeMonitoring and maintaining process manuals for requestors, surveyors, and administrators, ensuring they are accurate and up to dateManaging and maintaining data within the INDIGO systemMonitoring service levels and taking appropriate action where suppliers fall short of agreed standardsResolving or escalating customer and s