Join us as a Customer Centricity Senior Manager at Barclays, where you''ll be primarily responsible for leading the development and embedment of a deeply customer-centric culture across the organiation, defining and delivering the customer closeness roadmap, creating the conditions for colleagues to connect directly with customers, and championing driving understanding customer needs as a key business driver for commercial success and regulatory engagement.To be successful as a Customer Centricity Senior Manager at Barclays, you should have experience with:Great analytical and problem-solving skillsEvidence of leadership experienceStrategic thinkingExperience designing and delivering cultural change programmes or customer closeness initiativesGreat communication and stakeholder management skillsYou may be assessed on the key critical skills relevant for success in role, such as risk and controls, change and transformation, business acumen strategic thinking and digital and technology, as well as job-specific technical skills.This role can be based in either Northampton or London. Purpose of the roleTo manage and develop existing and new products and/or services; and where applicable, ownership of related customer and colleague journeys, develops the product strategy, drive change through Barclays execution teams, make key decisions in the product lifecycle and own associated outcomes for customers, colleagues and the bank, achieved through appropriate service level agreements