Role: IT Support Technician Location: Mansfield Salary: £30,000 - £32,000Benefits;A collaborative and supportive work environment.On site parkingOpportunities for career development and training.Competitive salary and benefits package.Exposure to diverse and exciting IT challenges within a dynamic organisation.Company:Our client is a market leader in the design, manufacture, supply, and maintenance of premium doors and doorsets. Our expertise spans the full lifecycle of doorsets, ensuring they are not only of the highest quality but also maintained to exacting standards.Role Overview: The IT Support Technician plays a key role in maintaining the stability, performance,and security of IT systems across the organisation. This position is responsible fordelivering advanced technical support, resolving complex issues, and ensuring a highstandard of service delivery to end users.In addition to core support responsibilities, the role includes mentoring juniortechnicians, sharing technical knowledge, and supporting team development. The ITSupport Technician also contributes to infrastructure projects, system enhancements,and continuous service improvement initiatives.The position requires a proactive, hands-on individual with strong diagnostic andproblem-solving skills, excellent communication abilities, and a collaborativeapproach to working within a dynamic IT environment.Responsibilities:1st-3rd Line Technical SupportManage and resolve escalated support tickets across all levels,