Job Title: Housing Officer Location: London Borough (Hybrid - 2-3 days on site) Contract: Temporary / Ongoing Salary: 21.23 PAYE / 27.70 Umbrella Role OverviewThe Housing Officer will be responsible for delivering a comprehensive tenancy and estate management service to council tenants, leaseholders, and applicants. The role focuses on sustaining tenancies, managing rent arrears, resolving anti-social behaviour, ensuring safe estates, and providing high-quality customer service. You will manage a dedicated patch, work closely with internal and external partners, and ensure that all housing-related policies, procedures, and legislation are followed.Key ResponsibilitiesTenancy and Estate ManagementManage a designated patch of properties, ensuring all tenancies are compliant and well-maintained.Conduct tenancy sign-ups, audits, successions, assignments, and mutual exchanges.Carry out regular estate inspections, identify repairs, monitor cleaning/caretaking standards, and follow up with contractors.Respond to complaints, tenancy breaches, and neighbour disputes.Income Recovery and Rent ArrearsMonitor rent accounts and take early intervention to prevent arrears escalation.Negotiate realistic payment arrangements and provide support around welfare benefits.Prepare cases for legal action, attend court where required, and follow rent recovery procedures in line with policy.Anti-Social Behaviour (ASB) ManagementInvestigate ASB reports, gather evidence, interview residents, and impleme