Sales Support Specialist - EMEA Salary: 36,000 - 38,000Location: FarringdonHybrid role - 3 days in office, 2 at homeA highly established global furniture manufacturer is looking to recruit a Sales Support Specialist to work in their impressive showroom in Farringdon. In this role, you will be the first point of contact for the company''s EMEA B2B customers. You will manage customer orders, track stock and deliveries, handle enquiries and complaints, maintain customer accounts, and coordinate with internal teams to ensure smooth operations and excellent service levels. This is a hands-on role for someone experienced in post-Brexit exports, European customs documentation and international logistics. Key ResponsibilitiesProcess customer orders accurately and on time, placing orders with supply chain partners as required, while maintaining service levels in line with sales targetsManage customer portals, order acknowledgements and customer communications, including advising on shortages, delays and next availabilityHandle daily customer enquiries and complaints via phone and email, logging, tracking and resolving issues efficientlyHandle export documentation for EU and EMEA shipments, including commercial invoices, packing lists, certificates of origin, Incoterms and customs declarationsMonitor service failures, analyse root causes and recommend improvements to support continuous service performanceCoordinate stock and availability information with Operations and Logistics teams