Customer Engagement Manager12-month Contract until March 2027 35,000- 40,000 per annumMonday to Friday 9am-5pm Dartford Benefits: Free Parking, 25 days annual leave + bank holiday, Health cash plan, Employee assistance programme, cycle to work schemeDo you have a knack for leading teams and driving customer engagement? If so, we have the perfect opportunity for you! Our client is on the lookout for a dynamic Customer Engagement Manager to join their growing team in Dartford.You will lead a team of enthusiastic Customer Engagement Officers, ensuring high-quality interactions with customers and supporting field-based advisors. Your leadership will be instrumental in achieving the goals and making a real impact!Key Responsibilities:Manage the day-to-day operations of a 15-20-member team, ensuring performance targets are met consistently.Collaborate with Team Leaders to maintain an energised environment focused on excellence.Recruit and support the development of Customer Engagement Officers, fostering a culture of continuous improvement.Oversee customer engagement services within budget, ensuring key performance indicators are achieved.Maintain data integrity and GDPR compliance while managing customer records.What We''re Looking For:Proven experience in customer service positionsProven experience managing a team of around 20 team membersStrong communication and interpersonal skillsAbility to analyse performance data, KPIs and make actionable recommendationsA passion for sustain