Berry Recruitment are NOW hiring for a committed and experienced Customer Service Administrator work for a well-known supplier of consumables based in Abingdon, Oxfordshire on a hybrid working schedule.This is more than just a job - it''s your chance to join a well-established company with a fantastic reputation in the industry, known for its friendly culture and supportive leadership.Role: Customer Service AdministratorLocation: Abingdon, OxfordshireSalary: 28,000 Per Annum (plus discretionary monthly commission (which is circa 3k pa)Hours: 08:30 - 17:00Benefits: Benefits:25 days holidayAbout the role:As Customer Service Administrator our duties will be:Act as first point of contact for customer enquiries via phone and email, delivering professional and timely support.Process orders received through email, telephone, and online platforms including Amazon.Use CRM systems to log, assess and resolve customer issues and complaints in line with company procedures.Liaise closely with Sales and internal departments to coordinate order fulfilment and ensure smooth service delivery.Issue and manage credit note requests in accordance with approval processes.Maintain accurate documentation and ensure compliance with company and regulatory requirements.Support team targets and contribute to continuous improvement within the customer service function About you:Previous knowledge and experience in a similar roleExperience using Microsoft Dynamics ERP or similar, e.g. Sage, SAP, etc.Abil