Housing Advice Officer

Location: Ty Penallta, Penallta House, Tredomen Business Park, CF82 7PG
Start Date: ASAP
Contract Duration: 3+ Months
Working Hours: Mon – Fri, 09:00 – 17:00, 37 Hours per week
Pay Rate: £ 15.84 per hour 
Job Ref: OR10369
 
Responsibilities

• Work directly within a local authority setting, specifically in a Homelessness team.
• Manage caseloads and make enquiries into individuals' housing needs.
• Provide advice and assistance on housing matters.
• Make legal decisions regarding homelessness and refer individuals to support services.
• Engage in difficult conversations with clients as necessary.
• Utilize access to grant funding to alleviate housing needs.
• Work to deadlines and prioritize tasks effectively.
• Answer calls and provide advice and assistance to those seeking help.
• Review individuals' housing needs and make decisions on homelessness status.
• Maintain all record-keeping and data entry in line with requirements.
• Maximize housing options to successfully discharge duties.
• Make referrals to the emergency housing team and monitor these placements.

Person Specification

• Direct work experience in a local authority setting within a Homelessness team.
• Experience with Homelessness legislation and case management.
• Excellent customer service skills.
• Proficient in record-keeping and data entry.
• Understanding of the CIVICA Abritas system is advantageous but not essential.
• Knowledge and understanding of Renting Homes legislation.
• Ability to work from the office five days a week.

 
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