This full-time, permanent position has a starting salary of 33,552 per annum based on a 36-hour working week.We are thrilled to be hiring a new Customer Services Officer to join our fantastic Customer Care Team within the Highways and Transport Service based in Merrow, Guildford.This role is open to hybrid working and as a team we split our time between collaborating with colleagues in the office and working from home, or remotely.Our Offer to You26 days'' holiday, rising to 28 days after 2 years'' service and 31 days after 5 years'' serviceOption to buy up to 10 days of additional annual leaveA generous local government salary related pensionUp to 5 days of carer''s leave and 2 paid volunteering days per yearPaternity, adoption and dependents leaveAn Employee Assistance Programme (EAP) to support health and wellbeingLearning and development hub where you can access a wealth of resourcesWellbeing and lifestyle discounts including gym, travel, and shoppingA chance to make a real difference to the lives of our residentsAbout the RoleOur aim as a Customer Service Team is to provide excellent customer service in order to meet the demands of over 80,000 customer queries per year, and are responsible for ensuring the effective management, maintenance and improvement of all highway assets.This is a varied and interesting role. As a Customer Services Officer you will be responsible for:Responding to a high volume and wide range of complex enquiries regarding highways issuesResponding