A global medical technology company is seeking an experienced Service Engineer on a contract basis for 5-months, to support the launch and ongoing service of complex technology products within a regulated environment.You''ll work with international RandD teams, product owners and service functions to design the processes, documentation, training and workflows needed for product deployment, installation, configuration and support.The role will also provide hands-on Tier 3 technical support, manage customer escalations and transfer new service processes into operations.Essential SkillsTechnical service engineering within an RandD or product-development environmentTroubleshooting, root-cause analysis and problem-solvingCreation of service documentation, workflows and technical trainingProduct deployment, configuration, installation or upgrade supportCustomer escalation management and cross-functional collaborationDesirable SkillsExperience within medical devices, regulated technology or another safety-critical environmentExperience supporting cloud-based products, software platforms or system integrationsThis is a strong fit for Service Engineers who enjoy working between product development, technical support and service operations, with hands-on involvement in new product launches and complex customer escalations.Additional Experience of Interest2-3 years experience in RandD environmentsTier 2 or Tier 3 technical supportDesign transfer into service operationsSystems ..... full job details .....