Job Title: 1st Line Support EngineerLocation: Just outside Ipswich (office-based) Salary: 25,000 - 30,000 per annum Contract: Full-time, Permanent Are you passionate about IT and enjoy helping people solve technical problems? We''re looking for a customer-focused 1st Line Support Engineer to join our clients IT team, based just outside of Ipswich. This is a fantastic opportunity to join a supportive, forward-thinking business where you''ll be the first point of contact for IT support queries. This is an onsite role, so a full UK driving licence and access to your own vehicle is required. Key ResponsibilitiesAct as the first point of contact for IT support queries, providing face-to-face and remote assistance.Diagnose and resolve 1st line technical issues across hardware, software, and network environments.Escalate more complex issues to the 2nd line team when required.Configure and maintain desktops, laptops, mobile devices, and peripherals.Deliver an excellent customer experience, ensuring end-users feel supported and informed. Skills and ExperiencePrevious experience in a 1st Line IT Support or Service Desk role.Confident troubleshooting issues with Windows OS, Microsoft 365, and basic networking.Strong communication skills with a customer-first approach.Ability to prioritise tasks and manage multiple issues simultaneously.Full, clean UK driving licence is essential due to location. Why Join Us?Salary up to 30,000 per annum depending on experience.Be part of a friendly, col