Job-description

• Desk-Based-Account-Manager-(-based-in-North-London-)-

• Please-only-apply-if-you-have-a-strong-sales-background-min-2-years-and-Telecoms-would-be-preferable

-28,00032000-Base-+-Comms-+-Pension

Main-focus:-Managing-and-growing-existing-customer-accounts-(phone/email/video).

Key-Responsibilities:-Account-manager-and-New-business

• Maintain-regular-contact-with-assigned-client-accounts
• Build-strong-relationships-to-improve-retention
• Identify-upsell-and-cross-sell-opportunities
• Renew-contracts-and-manage-pricing-discussions
• Handle-customer-queries-and-resolve-issues
• Track-account-performance-against-targets
• Update-CRM-systems-and-sales-reports

-Main-Focus

• Renewals-(SIMs,-broadband,-hosted-VoIP)
• Upsell-(higher-bandwidth,-additional-users,-cyber-add-ons)
• Reduce-churn

Primary-Goal:

Retain-customers-and-increase-revenue-from-existing-accounts-as-well-as-

new-business

Focus-is-on-retention-+-account-growth,