My higher education client are looking for an Operations Manager to join them on their London campus. This role is a Mon-Fri role on site, with adhoc cover for weekend work (planned well in advance) We are seeking an experienced and results-driven Operations Manager to oversee multi-site operations, manage key stakeholder relationships, and lead a team of four Customer Experience Executives. This role is responsible for ensuring operational excellence, delivering high-quality customer experiences, and driving performance across all sites. The ideal candidate will be a strategic thinker with strong leadership capabilities, exceptional organizational skills, and a proven ability to manage multiple priorities in a fast-paced environment. Key ResponsibilitiesMulti-Site Operations Management Oversee day-to-day operations across multiple sites, ensuring consistency, efficiency, and compliance with company standards. Monitor operational performance metrics and implement improvement initiatives where necessary. Ensure adherence to policies, procedures, and regulatory requirements across all locations. Identify risks and implement proactive solutions to mitigate operational challenges. Stakeholder Management Act as the primary point of contact for internal and external stakeholders. Build and maintain strong relationships with clients, partners, and senior leadership. Provide regular reporting on operational performance, KPIs, and service delivery outcomes. Lead business r