Our client is an innovative, industry-leading manufacturer serving the construction, industrial, and rail sectors based in Fareham, and they are seeking a Customer and Market Insights Manager to join their team and help shape the next chapter of their journey.This is a newly created, strategically important role that will put customer understanding, market intelligence and evidence-led decision-making at the heart of their business.As they continue to develop their presence across the UK, Europe and North America, they want to build a much deeper understanding of their customers, markets, competitors and emerging opportunities.This is not simply a market research role. We are looking for someone who can get into the market, engage directly with customers, challenge assumptions, identify emerging trends and translate complex information into clear commercial recommendations.Responsibilities:1. Building Customer and Market Intelligence CapabilityDevelop and own a structured global approach to capturing, analysing and sharing customer and market intelligence.Establish a central source of insight, bringing together customer feedback, competitor intelligence, sales information, distributor feedback and market trends.Introduce consistent research methodologies, reporting frameworks, dashboards and processes across international markets.Ensure that insight is accessible, meaningful and actively used to support business decisions.2. Developing our Voice of Customer ProgrammeDesign ..... full job details .....