Key Responsibilities: Internal Sales Proactively drive sales by identifying opportunities within the existing customer base using order history, sales reports, and customer segmentation data. Conduct regular outbound sales calls to lapsed or low-spend customers with tailored product suggestions, promotional offers, or account support. Build strong, lasting relationships with trade customers (merchants, showrooms, installers) to encourage repeat business and increase order value. Support key accounts with product advice, pricing, and technical support, ensuring their needs are met quickly and professionally. Analyse customer buying patterns to spot gaps, lapses in ordering, or changes in purchasing behaviour, and take action to re-engage or upsell. Collaborate with the sales and marketing team to develop targeted campaigns or promotions based on customer data and seasonal trends. Work with the external sales team to coordinate account management activity and identify shared opportunities for growth. Follow up on marketing-generated leads, web enquiries, or campaign responses to convert interest into active sales. Log customer feedback and buying signals into the CRM to support continuous improvement and future sales strategies. Skills Strong Communication skills, written and verbal Sales driven attitude Basic knowledge of digital marketing tools and CRM platforms. Proficient in microsoft office (word, excel, outlook) design skills eg Canva or adobe a plus