Job Title/Location: Senior Complaints Specialist, London Salary: c.£60,000 + c.7.5% bonus + 12% flexible benefits package Office/WFH: Office based 3 days and WFH 2 days Requirements: Strong level of complaints experience within Financial Services/Banking, excellent working knowledge of FCA DISP and FOS processes, including SRC and Final Response Letters Role Snapshot: A brand new team for whom you will own and resolve escalated complex and high-risk complaints through to Final Response Letter. This is across their global base, taking in several companies The Company/Team: This global, FTSE100 business operate several trusted brands with the group serving just under 1.5 million customers worldwide, providing stock/investment trading via its platforms. The roles are open as this is a brand-new team being put together. The Role: The Senior Complaints Specialist owns the most complex and high-risk complaints end to end, from initial assessment through to Final Response Letter, support quality assurance across the team and help set the standards and processes that define how they handle complaints. You will act as a technical reference point for the team and a key voice in shaping how the function develops. In addition to the above, other key responsibilities include: Handle complaints across the company''s global client base, applying FCA DISP and applicable local requirements Act as a quality reference point, reviewing cases, identifying errors and coaching where needed ..... full job details .....