Contact Centre Sales ManagerUp to 62,000 + Car Allowance + Bonus Monday-Friday Career ProgressionAre you a proven Contact Centre Sales Manager who thrives in a fast-paced, target-driven sales environment? Do you bring energy, discipline, and commercial intelligence to your team? If you can lead from the front, inspire performance, and drive revenue growth - this is the opportunity you''ve been looking for.We''re hiring a Contact Centre Sales Manager to lead a high-performing inbound, retention and business development operation. This is a key leadership role where you''ll shape culture, coach the team, and deliver strong commercial results.What You''ll Be DoingLead and motivate a blended sales team across inbound, retention, outbound and BDDrive sales performance, daily activity, conversion, pipeline quality and customer retentionCoach and develop Team Leaders and Advisors to improve sales behaviours and confidenceMaximise every contact through effective cross-sell, up sell and sales-through-service techniquesBuild strong relationships internally and externally to drive commercial outcomesAnalyse data, trends and variances to identify growth opportunities and risksUse CRM, MI dashboards and reporting tools to manage pipeline, churn, and forecastingSupport the MD with sales strategy, planning, and continuous improvement initiativesReduce churn, increase share of wallet, and strengthen long-term customer relationshipsEnsure team targets, KPIs, SLAs and quality measures are cons