Job Title:

Third Line Service Desk TechnicianLocation: Salisbury / HybridCompany: Fexco Property ServicesType of Employment: Full Time, PermanentAbout this

Role

:We are seeking a highly skilled 3rd Line Service Desk Technician to join our growing Data and Technology team. This role is pivotal in resolving complex technical issues escalated from 1st and 2nd line support, ensuring the stability and performance of our IT infrastructure and applications. You will act as a subject matter expert, collaborating across teams and contributing to continuous service improvement.As a 3rd Line Service Desk Technician, you will be responsible for resolving the most complex technical issues escalated from the 1st and 2nd line support teams. You will take full ownership of advanced incidents and service requests, ensuring timely and effective resolution in line with agreed service levels.You will provide expert support across infrastructure components, including servers, networks, storage systems, and cloud platforms. A key part of your role will involve managing and maintaining Microsoft Azure services and Azure Virtual Desktop (AVD) environments, ensuring optimal performance and reliability.In addition to infrastructure and cloud support, you will troubleshoot and resolve issues related to business-critical applications and software systems. You will act as an escalation point for device-related issues, supporting end-user hardware and software problems that require advanced technical intervention.You will also play a key role in cybersecurity operations by monitoring alerts from the Security Operations Centre (SOC), investigating flagged incidents, and working with internal teams to remediate vulnerabilities and ensure compliance with security protocols.Collaboration is central to this role. You will work closely with internal departments and external vendors to implement solutions, support projects, and drive service improvements. You will be expected to manage incidents within SLA timeframes, escalating where necessary, and contribute to the development of the team’s knowledge base. Mentoring junior technicians and sharing your expertise will be an essential part of your contribution to the team.Proactive monitoring of systems will be essential to identify and prevent potential issues before they impact users. You will also be responsible for maintaining accurate documentation of resolutions, configurations, and procedures to support operational continuity and future troubleshooting.Above all, you will maintain a high standard of customer service, ensuring that users receive clear communication, timely updates, and practical support throughout the lifecycle of their incidents.Minimum 5 years of experience in IT support, including at least 2 years in a 3rd line support roleAdvanced troubleshooting skills across infrastructure, networking, and software systemsExperience supporting Windows Server environments, Active Directory, Group Policy, and DNS/DHCPFamiliarity with ITIL-based incident, problem, and change management processesExcellent communication skills, both written and verbalStrong customer service orientation with the ability to manage stakeholder expectationsAbility to work independently and collaboratively within a teamEffective time management and prioritisation skillsProactive approach to monitoring and maintaining system healthFull UK driving licence and willingness to travel to regional sites when requiredBonus Skills:Experience with PowerShell scripting or other automation toolsExposure to cloud migration projects or hybrid cloud environmentsFamiliarity with Microsoft Endpoint Manager (Intune) or other MDM solutionsKnowledge of cybersecurity principles and experience supporting security auditsExperience with virtualisation technologies (e.g., VMware, Hyper-V)Understanding of networking protocols and tools (e.g., TCP/IP, Wireshark)Certifications such as Microsoft Certified: Azure Administrator Associate, CompTIA Network+, or ITIL FoundationFexco is an equal opportunities employer and is proud to foster a work environment where our people are supported and encouraged to be themselves. We welcome applicants of all backgrounds and sections of society and each application is given fair consideration.BACK TO CAREERS

Being an employee of Fexco Property Services means being part of one of the fastest-growing property services groups in the UK, with opportunities for personal and professional growth across our companies.

Our staff are trained in all aspects of property management, based on both good practice and current legislation. We actively promote and assist our teams in further training, apprenticeships, qualifications and have a strong ethos of promotion from within. We provide competitive salaries, a benefits package, and a supportive, friendly working environment for our staff.

Introducing the Fexco Property Services GroupThe Group currently consists of 4 property management brands that collectively manage over 90,000 properties, via 12 regional offices across England and Wales supported by in-house teams that manage Admin and Finance, HR, HandS, Marketing and Communications and Legal and Compliance. You’ll be joining a well-established and growing group. More information can be found here: www.fexcopropertyservices.co.uk/CompetitiveHours37.5CompetitiveApply nowShare:

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