2nd Line Support Engineer Redditch Permanent - Full-timeVIQU have partnered with a growing Managed Service Provider who are looking to recruit an experienced 2nd Line Support Engineer to join their team. This is a hands-on support role focused on day-to-day ticket resolution, desktop support and troubleshooting across a broad range of customer environments.The role offers exposure to a wide range of technologies across end-user support, Microsoft, Servers, infrastructure, networking and virtualisation, making it well suited to an engineer with a broad technical grounding who enjoys working across different environments.Key Responsibilities Provide 2nd Line technical support across a range of customer environmentsManage and resolve escalated support tickets within agreed SLAsProvide hands-on desktop and end-user support across hardware, software and Microsoft technologiesTroubleshoot Windows, Microsoft 365 and Active Directory issuesSupport server and infrastructure environmentsAssist with networking and connectivity troubleshootingSupport virtualised environments and backup infrastructureAssist with customer projects, upgrades, deployments and technical changesMaintain accurate technical documentation and ticket recordsProvide a professional and customer-focused support service Key Requirements Experience in a 2nd Line IT Support or Desktop Support rolePrevious MSP experience is advantageous - broad technical knowledge across different technologies and environments is ..... full job details .....