Planning Support Officer Barnsley Location: Gateway Plaza, Barnsley (S70) Pay Rate: £14.36 per hour Hours: 37 hours per week Working Pattern: Monday to Friday, 8:00am 4:00pm (flexible working available) Contract Type: Ongoing assignment Housing Sector Start Date: ASAP Work Arrangement: Office-based About the Role We are currently seeking a Planning Support Officer to join a busy Housing Sector team in Barnsley. This role will initially focus on providing essential planning and scheduling support, with the opportunity to progress into full Planner duties in line with the job specification. You will be working in a fast-paced environment, supporting the delivery of high-quality repair and maintenance services while contributing to the Berneslai Homes Strategic Plan and PRIP Contract. Key Responsibilities Manage job queues and book repair appointments directly with customers Schedule and allocate work electronically to operatives using Works Management / Dynamic Resource Scheduling systems Handle customer enquiries and inbound calls professionally and efficiently Provide relief planner support as required Liaise with Operational Managers and Operatives to reschedule work effectively Work closely with the Contact Centre and colleagues to ensure emergency and health and safety repairs are completed within agreed timescales Communicate regularly with partners, contractors, and internal teams to review and improve working practices Support the delivery of Construction Services by i