Managing Agent Co-Ordinator Location: Ealing, London Hybrid 2 days a week in the office Salary: £29,969.00- £31,258.00 Type: Fixed term contract 12 months Hours: 35 hours a week Monday to Friday DBS Level: Basic Responsible for supporting the delivery of the Managing Agents Project for the effective and efficient management of a portfolio of external managing agents. To provide and deliver a full and effective administrative support to the wider team to ensure our approach meets our landlord and regulatory requirements. Responsible for the document management requirements for the team and project overall. Offer guidance and support to internal colleagues in respect of A2Dominions contractual relationship with external managing agents with reference to the headlease and current legislation. Key Responsibilities To deliver excellent standards and performance in relation to customer service, regulatory and legal compliance, best practice and innovation, specifically in the areas of: Responsible for resolving low level resident queries promptly, including liaison with the A2Dominion Operational Teams. Ensuring residents enquiries are responded to appropriately and service is delivered in accordance with service standards policies, procedures, statutory regulations and relevant Codes of Practice. Support the managing agent project team with their workload by managing the communications from key stakeholders including third party owners; managing agents; and internal operational