Are you a natural problem solver with a passion for delivering exceptional customer service? Our client is hiring a Customer Service Advisor offering fantastic benefits and career progression opportunities. This will initially begin as a temporary role with the opportunity to become perm for the right candidates.

To be considered for the role, you’ll require the following essentials:

• Customer Service Experience – Proven ability to provide excellent service
• Strong Communication – A professional telephone manner & written skills
• Tech-Savvy – Familiarity with Microsoft applications & web-based platforms
• Call Centre Experience (Desirable) – Not essential but always a bonus!
• Resilient & Calm – Able to handle customer queries with reassurance & confidence

Within this position, you’ll also be:

• Customer Contact – Engage with customers via phone, email, SMS, live chat & WhatsApp
• Problem Solving – Understand customer situations and provide effective solutions
• Service Excellence – Deliver a high-quality customer experience with professionalism
• CRM Management – Ensure all queries are handled promptly & accurately within SLAs
• Process Optimisation – Identify opportunities to streamline operations & improve efficiency

What’s on offer 

• £13.61 per hour plus bonus & overtime opportunities
• Various shifts 8am-6pm and some weekends
• Excellent opportunities for the right candidates to progress and develop

Talk Staff Recruitment is an established division of Talk Staff Group and works with companies throughout the East Midlands and UK with roles including many areas such as: Accountancy & Finance, Human Resources, Marketing, Contact Centre and Office Support.

Talk Staff Recruitment act as an Employment Agency in relation to this vacancy.

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