Ward Clerk and Reception Team Lead Spire Leicester Oadby Full Time Competitive Salary + Excellent Benefits Spire Leicester Hospital has an exciting opportunity for an experienced Ward Clerk and Reception Team Lead to join our team on a full-time, permanent basis.This is a key patient-facing leadership role, responsible for leading front-of-house services while ensuring every patient receives a seamless, professional, and welcoming experience.Key Responsibilities:Lead and manage the hospital reception team, ensuring consistently high standards of customer serviceSupervise day-to-day operations, including rota management, staffing levels, and performance supportDeliver a warm, professional, and efficient front-of-house experience for all patients and visitorsOversee patient admissions and discharges, ensuring accuracy and compliance with hospital proceduresSupport inpatient and day-case bookings using hospital systems (e.g. SAP)Manage reception processes including billing, payment collection, and administration tasksCoordinate admission lists and liaise closely with clinical teams to support patient flowOversee switchboard operations, ensuring all enquiries are handled promptly and professionallyWhat We''re Looking For:Proven experience in a reception or customer-facing role (healthcare experience desirable)Previous supervisory or team leadership experienceStrong organisational skills with the ability to manage multiple prioritiesExcellent communication skills and a confident,